Introduction In the evolving landscape of the hospitality industry, inclusivity and accessibility have emerged as more than just industry jargon. They are fundamental pillars that define the guest experience. The Purple Pound, a term representing the collective spending power of disabled individuals, is valued at […]

Introduction Nestled in a picturesque location, Harmony Haven Hotel has always been a beacon of exceptional hospitality. With a reputation for offering memorable stays, the hotel’s management recognized an opportunity to further elevate its guest experience. In an era where inclusivity is paramount, the hotel […]

Situation 1: Navigating the Unseen – Addressing Challenges for Visually Impaired Guests The Challenge: A guest with visual impairment encountered numerous obstacles during their stay, primarily stemming from the hotel staff’s lack of awareness and preparedness to assist them effectively. The corridors, cluttered with furniture […]